Shipping

We ship every order with tracking. Delivery costs are always shown at checkout, in your currency, before you pay.

Where we deliver

We deliver to all 27 countries of the European Union, the United Kingdom, Switzerland, Norway, Iceland, the United States and Canada. If your country is not listed at checkout, we are not able to deliver there yet.

Dispatch

Orders are dispatched within 1–3 business days (Monday to Friday, excluding UK public holidays). You receive an email with a tracking link as soon as your parcel leaves us.

Rates and delivery times

Rates are set in US dollars and converted into the currency you shop in (EUR, GBP, DKK, SEK, NOK or CHF). The exact amount you pay is shown in the order summary before you place your order.

Delivery times are estimates from the carrier. They are not guaranteed and can be longer around public holidays or because of customs checks.

Duties and import taxes

The prices on our site are the prices of the goods plus the shipping cost shown at checkout. Depending on the destination, import VAT, customs duties or carrier handling fees may be charged by the customs authority or the carrier when the parcel arrives. Unless your checkout summary states that they are included, these charges are payable by the recipient. If you are unsure, write to us before you order and we will tell you what to expect for your country.

If something goes wrong

• Wrong address: write to us as soon as possible. We can change the address until the parcel is dispatched.
• Parcel delayed or lost: if your tracking has not moved for 7 business days, contact us. We will open a claim with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.
• Damaged parcel: keep the packaging, take a photo and write to us within 14 days of delivery.

Questions about a delivery: support@selvorn.shop.